While some of the features of Unified Communications exceed the operational needs of a Small or Medium sized business, most do not. For example:
The ability to take a VoiceMail and forward it to a team of people as an email with notes regarding tasks
The ability to record a conference call and post it as a permanent part of a customer record.
The powerful ability to create a Virtual Private Network with remote offices (including branch offices, home offices, and even third party partners overseas) that are secure and carry almost no Operating Costs.
The ability of an operator/receptionist to see that a sales executive is on a personal or internal call when an important customer calls in, and then text/chat with that executive to inform her/him that the customer is on the line.
The valuable ability for a manager who has oversight of multiple offices to “log in” to his/her phone upon arriving at a remote office, so the manager’s extension rings wherever they may be
"We needed to connect two of our FireFighting sites about 1/2 mile apart to share one internet connection, but there were no technical people on site. TenX built us a pair of pre-configured radios that we simply shipped to the site, had our Firefighters plug them into antennas and power, and they were up and running!"